Emergency
In case of an emergency, ring 000.

If you require non-urgent medical treatment after hours, you are advised to contact Bendigo Health on 5454 6000.

Alternatively, you can dial Nurse-on-Call by phoning 1300 60 60 24.

 

Clinic Hours

(by appointment, walk-in's will be triaged accordingly)
Monday to Thursday
9.00am - 5.00pm
Friday
9.00am - 4.00pm

Closed weekends and public holidays

Clinical Services
Our Bulk Billing Medical Clinic is accessible to all members of the public.
Some services are offered only to the Aboriginal and Torres Strait Islander community.

Our Clinic provides the following services:

• Family Medicine

• Skin checks

• Diabetes, kidney, heart care

• Women’s Health

• Men’s Health

• Children’s Health

• Immunisations

• Mental health

• Integrated Team Care (ITC)

• Work Cover

• TAC

• Visiting Paediatrician

Visiting Allied Health Clinicians

• Podiatry (feet)

• Optometry (eyes)

• Audiology (ears)

• Dental Screening (teeth)

• Diabetes Education

Pathology Tests and X-Rays
All incoming pathology, x-rays results and specialist letters are reviewed by our GPs.
No results are given over the phone. Please make an appointment to obtain results
and to plan follow-up care. Sometimes the clinical staff may call you to come back and see a GP about results.

Appointment Management

A flexible appointment system with the ability to accommodate patients with urgent, non-urgent, complex, planned chronic care and preventive health care is essential in our practice.

All person(s) seeking scripts must have a standard (20 mins) appointment. No scripts are given over the phone or without consultation.

Standard appointments are 20mins. If you think you need a longer appointment you can discuss that with reception.

Walk-in's will be triaged accordingly

Cancelling or Non- Attendance of Appointment
Our practice has systems in place to track and if necessary follow up patients that did not attend (DNA) or cancel a scheduled appointment.

Depending on the clinical significance of the appointment, the Doctor or Nurse will decide if DNA or cancelled appointments are followed up.

If you cannot make it to your scheduled appointment please phone reception to cancel or reschedule your appointment in plenty of time so we can offer that appointment to someone else in the community.

Referrals and Repeat Prescriptions
Please make an appointment before you run out of prescriptions or if you need a referral to a specialist doctor.

All scripts require an appointment. Lost or stolen scripts cannot be replaced.

Aboriginal Health Checks
A health assessment is recommended every year for all Aboriginal and Torres Strait Islander people.
They ensure people are receiving the right healthcare, and encourage early detection, diagnosis and intervention for common and treatable conditions that cause morbidity and early mortality.
Clients are entitled to a $25 gift card at the completion of their health assessment and following their course of care.

Medical Transport
Medical transport is only available for people who have no means of transport to get to the clinic. BDAC provides transport to and from clinic appointments when possible. Medical transport for your clinic appointments should be booked at the time that you make your appointment and at least 48 hours in advance of your scheduled appointment.

Fees
All patients are charged under the Medicare bulk-billing incentive; there is no out-of-pocket fee for using BDAC medical services. However, some external services may charge fees.

Telephone Messages
If the GP is with a patient, a message will be taken and your call will be returned as soon as possible. Some GPs do not work every day so your call may be attended by another clinical staff member.

Request for Personal Health Information
We are not able to send your original medical record to another clinic. The clinic needs to receive a formal request, signed by a patient or legal guardian, to transfer a patient’s medical information to another clinic. If you are new to our service, there may be important information about your health held at another service which will help us in providing your care.
All new patients will be asked to sign a consent form requesting release of your health information from another clinic to BDAC.

Feedback, Compliments and Complaints
If you have a complaint, this may be done by talking to the Clinic Manager at any time. You can also write your concerns on a complaint form (someone will be available to help you fill this out if needed); or over the phone to (03) 5442 4947.

If you are not satisfied with the outcome of your complaint and feel the need to take the matter further, you can contact the Health and Disability services complaints office by phoning 1300 582 113 or mailing to:
Health Complaints Commissioner
Level 26, 570 Bourke Street, Melbourne Victoria, 3000

Contact
119 Prouses Road
North Bendigo, 3551
Phone: (03) 5442 4947
Fax: (03) 5406 0237